Shipping costs and any other related fees related to Shapeways are controlled by Shapeways.com. For more information please see the Shapeways.com page on shipping time and costs.
I cannot customize, alter or process any returns after your order has been placed. All sales are final.
Shapeways.com provides a 10-day warranty for manufacturing defects. Please contact me as soon as possible if you have any defects such as a warped metal part, or heavily filled area. Please include your order number and a photo of the defective part.